Your privacy is important to us.
- For what purposes we use your data. We will use your data (obtained online or in person) to manage your registration as a user, the purchase of products or services, to answer your questions and, if you wish, to send you personalized communications.
- Why we use your data. The legal basis for the processing of your personal data in some cases lies in the fulfillment of legal or contractual obligations. We need to process your personal data for the correct execution of the contract that is finalized with you when you register as our user and when you buy one of our products or when you use one of our services or features. Other legal bases of the processing are for example our interest in answering your questions or the consent that you can give us, among other things, to send you our newsletter.
- Who do we share your data with? We will share your data with service providers who help us or support us in pursuing the purposes indicated above, such as external collaborators with whom we have concluded a specific agreement and who can be established within or outside the territory of the European Union.
- Your rights. You have the right to access, rectify and delete your personal data and to submit a complaint to the Guarantor Authority for the protection of personal data, at any time. You also have other rights such as, for example, the right to object to the use of your data by us or the right to portability as we will explain in more detail below.
We operate in the sign of transparency regarding the use of your personal data so that the consequences deriving from our use of your personal data and the rights available to you regarding your data are clear to you:
In addition, you will also find information on each treatment operation during your interaction with us.
When we refer to our Platform, we generally mean any channel or medium, digital or in person, that you use to interact with us.
The most important are: Our website, www.PRISMACY.com.
Why we process your personal data
Depending on the products, services or functions you intend to use from time to time, as indicated above, we will need certain data rather than others. In general, the following data will be processed, depending on the specific case:
your identification data (for example, name, surname, language and country from which you work with us, contact details, etc.);
economic and transactional information (for example, your payment or card information, information relating to purchases made by you, orders, returns, etc.);
connection, geolocation and navigation data (if, for example, you interact with us using your mobile phone);
commercial information (for example, if you are subscribed to our newsletter),
data relating to your tastes and preferences.
Keep in mind when we ask you to provide us with your personal data to allow you to use a certain function or service of the Platform, some fields will be marked as mandatory as it is data that we need for the purpose of providing the service or product you have required or to allow you to access the requested functionality, for which the data are necessary for the exact fulfillment by us of obligations deriving from the contract with you, or necessary to fulfill obligations that derive from applicable provisions of law or regulation.
Failure to enter such data could make it impossible to complete your registration as a user or the inability to receive these services or products or to benefit from the requested functionality.
Depending on how you interact with our Platform (i.e. depending on the services, products or features you request), your personal data will be processed for the following purposes:
1. Fulfillment and execution of the sales or service contract:
The processing of your data is necessary for the execution of the sales contract or for the provision of the services that we conclude with you. Certain data processing associated with the purchase may be activated only upon your request or authorization from us as in the case of storing payment data (credit card) for future purchases. In such cases, the legal basis for the processing of your data is represented by your consent. We believe we have a legitimate interest in carrying out the checks necessary to detect and avoid any scams when making a purchase. We consider the processing of such data positive for all interested parties when making the payment for a purchase, especially for you since it allows us to take measures to protect you from fraud attempts by third parties.
2. Customer support:
We believe we have a legitimate interest in processing requests or consultations made by you using the various means of contact that are available. We are of the opinion that the processing of such data is also advantageous for you since it allows us to assist you adequately and to adequately answer your questions. If you contact us, in particular for questions regarding your order or product / service purchased through the Platform, the processing is necessary for the execution of the sales contract. If your request is related to the exercise of the rights indicated below or to disputes relating to our products or services, the legal basis of the treatment derives from compliance with the obligations imposed on us by applicable law.
The legal basis for the processing of your data for marketing purposes is the consent that you provide us, for example, when you accept the receipt of commercial information, when you authorize the forwarding of push notifications on your device mobile or when you give your consent to participate in promotional activities or to publish your photos on the Platform or in our social network channels.
With your consent, we can perform profiling activities (creation of individual and group profiles) with your information available to us (browsing patterns, preferences or purchase history) and the personal data you provide such as age group and language since we consider it advantageous to process this data for you because it allows you to improve your experience as a user and to access information based on your preferences. If you consent to marketing activities, we may send you personalized promotional communications through various channels.
Notifications and Text Marketing: by subscribing to SMS notifications, you agree to receive periodic automated messages to the phone number you have provided. Consent is not a condition of sale. Answer STOP to unsubscribe. HELP for help. MSG & Data Costs Can Be Applied. More info in our Terms and Conditions
4. Analysis of use and quality:
With your consent, we will be able to analyze the use of the Platform and the degree of user satisfaction. This treatment is also advantageous for you as it is aimed at improving the user experience and providing a qualitatively more valid service.
5. How long will we keep your data:
The retention period of your data depends on the purpose of its processing, as indicated below:
1. Management of your registration as a user of the Platform:
Your data are processed as long as you are a registered user, that is, until you ask for the cancellation of your subscription to the Platform.
2. Fulfillment and execution of the sales or service contract:
Your data are processed for as long as necessary to manage the purchase of products or to provide the services requested by you, including any returns, complaints or disputes associated with the purchase of a given product or the provision of a data service. Sometimes, your data will be processed only up to the moment you decide, as in the case of payment data (credit card) which you have requested us to store for any future purchases.
3. Customer support:
Your data are processed for the time necessary to process your request.
Your data are processed until you request your cancellation or unsubscribe from the newsletter. If you participate in promotional activities, we will keep your data for a period of 6 months from the end of the activity.
5. Analysis of use and quality:
Your data are occasionally processed during a certain action or quality survey or until your browsing data is made anonymous.
Regardless of the fact that we submit your data for processing during the time strictly necessary for the specific purpose that is relevant from time to time, we will keep it after having duly stored and protected it for as long as liability arising from the processing may arise, in compliance with current legislation from time to time. Upon prescription of any actions, we will delete personal data.
6. Do we share your data with third parties?
To achieve the purposes set out in this privacy statement, we must allow access to your personal data by third parties who support us in the provision of the services we offer you, namely:
- Financial institutions.
- Companies specializing in the detection and prevention of scams.
- Technology service providers.
- Suppliers and collaborators of logistics, transport and delivery services.
- Customer Service Providers.
- Marketing and advertising service providers and collaborators.
For reasons of service efficiency, some of the aforementioned providers operate outside the European Economic Area which do not provide a level of data protection comparable to that of the European Union, that is, the United States.
In such cases, your data is transferred with adequate guarantees and always respecting their security:
- Some suppliers are in possession of the Privacy Shield certification which can be consulted on the following site: https://www.privacyshield.gov/welcome
- With other suppliers we have signed standard contractual clauses approved by the Commission, the content of which can be consulted on the following site: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu / model-contracts-transfer-personal-data-third-countries_en
9. INFORMATION ON COOKIES
WHAT IS A COOKIE?
A cookie is a small-sized text string that a website places inside PCs, phones or other devices, containing information relating to navigation on the aforementioned site. Cookies are necessary to facilitate navigation and make it easier, they do not damage the PC in any way. Although in this information the general term of cookies is used as the main method for storing information by this website, it is also used as a "local storage" space of the user with the same purposes as cookies. In this sense, all the information contained in this section can be applied in the same way to this "Local storage".
WHY ARE COOKIES USED ON THIS SITE?
Cookies are an essential part of how our network works. The main goal of our cookies is to improve the user's browsing experience. For example, cookies help us to identify it (if it is active on our website), to remember your preferences (language, market, etc.) during navigation and future visits, to manage the shopping cart, to allow you to shop online, etc. The information collected in cookies also allows us to improve the website, thanks to estimates of numbers and consumption patterns, to adapt the website to the individual interests of users, to speed up searches, etc.
WHY COOKIES ARE NOT USED ON THIS SITE?
WHO USE THE INFORMATION STORED IN COOKIES?
The information stored in the cookies of our website is used exclusively by us, with the exception of those collected by Google Analytics, which are used by Google or by us for statistical purposes, and cookies for the analysis of payment transactions, which are generated only when making a purchase and are analyzed by an external company in order to offer sufficient guarantees for the payment transactions carried out.
IS IT POSSIBLE TO DEACTIVATE COOKIES?
Yes, cookies can be disabled. Despite this, if you select this configuration, it is possible that you will no longer be able to access certain parts of our website, navigation may be slower and you will no longer be able to use some of our services.
If you prefer to restrict, block or delete the cookies on this website, you can change your browser configuration. Even if the parameterization of this browser is different, it is normal for cookies to be configured from the "Preferences" or "Tools" menu. For further details on the configuration of cookies in the browser, see the "Help" section of the same.
WHAT CONCRETE COOKIES DOES THIS WEBSITE USE AND FOR WHAT PURPOSE? Below we include a picture with the cookies used by this website together with the purposes of each of them.
IDENTIFICATION AND AUTHENTICATION COOKIES These cookies are used to identify the user during the session, to prevent the user from having to repeat the authentication processes and to speed up some website processes.
NAVIGATION COOKIES These cookies are used to navigate the user during the session, remembering the selections made, the pages of our website already visited, etc.
FAVORITES COOKIES These cookies allow you to remember certain user selections in the next access to the web.
NAVIGATION ANALYSIS COOKIES These cookies allow you to obtain generic information on user access to the website (not its content) to subsequently provide additional information on the aforementioned access for statistical purposes.
PURCHASING ANALYSIS COOKIES These cookies allow you to compile information on the device from which the purchase is made on this website in order to verify that the aforementioned operations offer sufficient guarantees to customers. These cookies do not include sensitive information such as card data at any time.