Shipping is to all countries on the European continent, the United States, Canada, Australia and New Zealand. The African countries, India, Vietnam and the Arab countries are not included. The cost of shipping does not vary, it remains free wherever you want to receive a Prismacy bag!
It takes 48 hours to ship your package. Delivery times can vary from 8 to 15 days. It depends on where you are! Delays may occur depending on the time of year and the amount of orders. In any case, you will receive your product no later than 20 working days of waiting.
We will always make sure that our customers can love our products, however if you need to return the product you will have 14 days to return the product to us, at your expense. Product must be returned as received in order to be eligible for a return.
Don't worry, we'll solve your problem in the blink of an eye! Return the package and, once the problem is found and verified that it complies with our policies, we will refund you or send you a new product.
The Customer will be allowed to choose one of the following payment methods:
- Credit / debit / prepaid card
At the time of purchase, customers enter their card details in a secure electronic banking system called Stripe. Stripe is a multi-channel platform compliant with all existing security systems, designed to provide a safe and innovative product for accepting remote payments. The platform accepts VISA, MasterCard and AMEX circuits, being able to manage all e-commerce sales channels. We therefore accept VISA, MasterCard and all other credit and debit cards bearing the Mastercard and Visa logo. Credit card data are managed directly by the Bank. The information entered in the order form is encrypted through the use of 128-bit encryption systems (SSL) which prevent it from being used by third parties and is sent directly to the Bank. If the existing funds are sufficient for the purchase and the bank details provided are valid, confirmation of the transaction's debit will be sent instantly. All transactions are protected by 3D Secure Code. Activating this anti-fraud protection guarantees extra protection for your online purchases, allowing you to prevent any illegal use of your Card on the web and to avoid unwanted charges on your account. Even if you are not used to shopping on the Internet, by registering for the 3D Secure service, you will have a guarantee of security for your Card and will prevent your Card number from being used for web payments without your knowledge.
By choosing the PayPal payment method, the Customer can pay directly through his PayPal account. PayPal is an online payment system that guarantees payments safely. By concluding a purchase with this type of payment, a page of the PayPal site will be displayed where you can enter the personal e-mail address and password of your PayPal account, or access the procedure for creating a new one. After registration you can proceed to payments via PayPal without having to re-enter the data, even for subsequent purchases. In case of purchase through the PayPal payment method, at the conclusion of the order the Customer is directed to the PayPal login page. The amount relating to the order is debited from the PayPal account when the order is acquired. In case of cancellation of the order, both by the Customer and in the case of non-acceptance of prismacy.com, the amount will be refunded to the customer's PayPal account. The cancellation of the order is possible until the order has been processed. At no time during the purchase process prismacy.com is able to know the customer's financial information. Since there is no data transmission, there is no possibility that this data will be intercepted. No prismacy.com computer archive contains or stores such data. For each transaction made with the PayPal account, the Customer will receive a confirmation email from PayPal.
The customer can pay by bank transfer, indicating the order number and the name and surname of the recipient. Once payment is received, we will proceed with the shipment.
You can contact us in the appropriate section! We will be happy to help you with any problem!